The Fonepal’s Terms And Conditions

Acknowledgment and Agreement
These terms and conditions are written for your understanding. It is your responsibility to read, acknowledge, and understand our T&Cs before you confirm your consent and agree to be bound by them when sending your mobile phone to us for recycling.

Use of Personal Information
You acknowledge and confirm that you consent to us using your personal information—such as your name, bank details, PayPal email address, your address, email, telephone number, and your mobile phone’s details such as IMEI—to process your order.

Communication Regarding Orders
You confirm that you acknowledge and accept that we may contact you regarding any questions related to your order, either via email or telephone, to process your mobile phone trade-in.

Quoted Value of Mobile Phones
You accept and confirm that the quoted value of the mobile phone you’re selling or repairing may not be the final value and may be subject to change based on the condition of the mobile phone and whether you have selected the correct condition at checkout.

Accuracy of Mobile Phone Details
You confirm that the details of the mobile phone you intend to sell or repair must match the make, model, and network your mobile is locked to (if you’re selling your phone) and the condition of your mobile phone. These details must be true and accurate to the best of your knowledge. Otherwise, the quoted value of your phone may change, or the contract may no longer be binding.

Price Changes
You confirm and acknowledge that the prices displayed on our website may change at any time without notice.

Changes to Terms and Conditions
We reserve the right to change the terms and conditions and may withdraw any offers at any time without notice.

Legally Binding Agreement
By using our website, you confirm, accept, and agree to our terms and conditions. These terms and conditions are legally binding.

Terminology
You confirm and acknowledge that the terms "We," "Our," "Us," and "Our site" refer to FonePal.co.uk.

IMEI Number
We advise you to note down your mobile’s IMEI number and keep it safe for future reference. To get your IMEI number, type *#06#.

Lost or Damaged Items
We will not be liable for any postal loss or damage to your phone while it is on its way to us. By sending us your phone, you agree that you will be liable for any damages or loss incurred. Therefore, we strongly advise you to carefully pack your phone to avoid damage and post it using either first-class signed-for or special delivery if you’re sending your phone yourself. Remember to keep a note of or retain your postal receipt or tracking number for insurance-related matters.

You confirm and accept that you may only contact us via one of the following options should you wish to complain about our services regarding your order.

Option #2: Write to us at:
FonePal
Initial Business Centre Unit 7
Wilsons Park, Monsall Road
Manchester, England
M40 8WN

Option #3: Call us at:
01615312326 (note that calls to this number may be charged at local rates)

Option #4: Visit our website for more information about how you can get in touch with us or for a live chat during our working hours.

Trade-In Terms and Conditions

Data Backup and Erasure
You confirm that you have backed up, erased your mobile, canceled your contract, removed the iCloud, SIM card, and any personal data from the mobile phone you intend to sell. We will not be liable for any loss related to this matter under any circumstances.

iCloud Locked, Network Blocked, or Blacklisted Phones
If you send us a mobile phone that is iCloud locked, network blocked, reported as missing/stolen, or blacklisted by any third party, we will hand it over to the police and will not be held responsible for any charges incurred as a result.

Payment for Quoted Value
You confirm and accept that you may only receive the quoted initial value in full if the phone you’re selling has been received within 14 days from the day you placed your order and is in the stated condition.

Revised Offers
You confirm that you accept and agree that we may revise the initial value of your phone if we didn’t receive it within 14 days from the day you placed your order, or if the description of your phone does not match the condition stated in the form when you placed your order. In this case, we will give you a revised offer with a final value for your phone, and you have the right to either accept our offer or decline it and have your phone returned to you at your own cost.

Value Revision for Other Reasons
We may revise the value of your phone for any other reason that we believe will impact the device's value.

Payment Timeline
We will make payments within 3 working days from the date we have received your phone, using your chosen method of payment, provided that our conditions have been met.

Alternative Payment Method
You confirm and accept that in case our business PayPal account is restricted for any reason, we may use an alternative PayPal account to pay you for your phone.

We Buy and Accept Mobile Phones in the Following Conditions:

Note:
We may not be able to provide you with a pre-final value for a damaged mobile phone because we test each damaged mobile phone individually. You will receive a quote once we have evaluated your damaged phone.

Explore FonePal's Terms and Conditions page to understand the rules and guidelines that govern your transactions with us. We believe in transparency and fairness, and this page outlines the terms of use, privacy policies, and other important details you should be aware of when using our services. FonePal is dedicated to providing a secure and reliable platform for selling and recycling your mobile devices, and these terms ensure a smooth and trustworthy experience for all users.