The Fonepal’s Terms And Conditions

We buy and repair your mobile phone based on the terms and conditions below:

 

  • Its your own responsibility to read, acknowledge and understand our terms and conditions, before you confirm that you consent and agree to be bound by it, when you send your mobile phone to us in order to sell it or repair it.
  • You acknowledge and confirm that you consent to us to use your personal information such as your name, bank details, address, email, telephone number and your mobile phone’s details such as IMEI, in order to process your order.
  • You confirm that you acknowledge and accept that we may get in-touch with you regarding any question related to your order, either via email or telephone, in order to allow us to process your mobile phone trade in or repair service.
  • You accept and confirm that the quoted value of the mobile phone you’re selling or repairing may not be the final value and may be subject to change based on the condition of the mobile phone and whether you have selected the right condition at the check out.
  • You confirm that the details of the mobile phone you intend to sell or repair must match the make, the model, the network your mobile is locked to if you’re selling your phone, the fault type if you’re repairing and the condition of your mobile phone, this details must be true and accurate to the best of your knowledge. Otherwise the quoted value of your phone may change or the contract is no longer binding.
  • You confirm and acknowledge that, the Prices you see on our website may be subject to change at any time without notice.
  • We reserves the right to change the terms and conditions and may withdraw any offers at any time without notice.
  • By using our website you confirm, accept and agree to our terms and conditions, these terms and conditions are legally binding
  • You confirm and acknowledge the terms; We, Our, Us and our site are all referred to FonePal.co.uk
  • We advice you to take a note of your mobile’s IMEI number and keep it safe for your future reference, to get your IMEI number just type *#06#
  • Lost or damaged Item, we’ll not be liable for any postal lose or damage done to your phone while on its way to us. By sending us your phone, you agree that you will be liable for any damages or lose occurred as a result. Therefore we strongly advise you to carefully pack your phone against the danger of being damaged and post it using either first class signed for or specially delivery if you’re sending your phone yourself and take a note of or keep your postal receipt or your postal tracking number. For insurance related matters.

Contact Us

You confirm and accept that you may only contact us via one of the following options should you wish to complain about our services regarding your order.

Option #1: You may email us using the following emails below:

[email protected]
[email protected]
[email protected]

Option #2: You may write to us using the below address:

FonePal
202-208 Cheetham Hill Road,
Cheetham Hill
Manchester
M8 8LW

 

Option #3: You may Call us using the following number, bare in mind that calls to this number may be charged at local rates : 01615312326

Option #4: Visit our website for more information about how you can get in-touch with us or for a live chat during our working hours

Trade-in terms and conditions.

  • You confirm that you have backed up, erased your mobile, cancelled your contract, removed the I cloud, SIM Card and any personal data from the mobile phone you intended to sell, as we will not be liable for any lost related to this matter under any circumstances.
  • In case you did send us a mobile phone that is an I cloud locked, network blocked, reported as missing/stolen or black listed by any third party; We’ll hand it over to the police and we will not be held responsible for any charges occurs as a result.
  • You confirm and accept that you may only get paid the quoted initial value in full if the phone you’re selling have been received within the 14 days from the day you have placed your order and it is in the same stated condition.
  • You confirm that you accept and agree that we may revise the initial value of your phone if we didn’t received it with the 14 days from the day you have placed your order or if the description of your phone does not matches the condition on the form when you placed your order, in this case we’ll give you a revised offer with a final value of your phone and you have the right to either accept our offer or decline it and have your phone returned back to you at your own cost.
  • We may revise the value of your phone for any other reason that we think will have an imapct on your device's value.
  • We may ask you for a prove of ID for high value mobile phones
  • We’ll make a payments within 3 working days from the date we have received your phone using your chosen method of payment provided that our conditions have been met.

We buy and accept mobile phones in the following conditions:

Condition #1 Good or working mobile condition;

You confirm and accept that when you sell your mobile phone as good or working that your mobile’s condition must match the following:

  • Powers on
  • Fully functional
  • No dent, scratches or shades on the screen, the case or the cameras
  • No faults with the home button, battery, vibrator, network antenna or Wifi issues
  • Clear sound from ear speaker, loud speaker
  • Must not be icloud locked or network blocked
  • Not reported as missing or stolen or blacklisted
  • Fully intact and comes with all of the components

Condition #2: broken mobile condition; You confirm and accept that when you sell your mobile phone as broken phone that your mobile must be powering on and fully functional but may have one of the minor faults below:

  • Minor dent, scratches or shades on the screen or the cameras
  • broken screen/Lcd
  • Faulty home button, battery, vibrator, network antenna or Wifi issues
  • Sound faults with the ear speaker or loud speaker
  • Must not be icloud locked or network blocked
  • Not reported as missing or stolen or blacklisted
  • Fully intact and comes with all of the components

Condition #3: Damaged mobile condition;

You confirm and accept that when you sell your mobile phone as damaged phone that your mobile may have one of the major faults below:

  • Not powering on
  • Not Fully functional
  • Major dent, scratches on the case
  • Major faults with, network antenna or Wifi issues
  • Major audio jack problem
  • Must not be icloud locked or network blocked
  • Not reported as missing or stolen or blacklisted
  • Fully intact and comes with all of the components

Note:
We might not be able to provide you with a pre final value for the damaged mobile phone because we test each damaged mobile phone individually and you will get a quote once we have our hand on your damaged phone.

Phone repair Terms and conditions

  • Before you send your mobile phone to us for repair, you confirm that you have backed up your phone, removed the SIM card, Memory card if it has one and the pass code from the mobile phone you’re sending for a repair, we’ll not be liable for any lost related to this matter under any circumstances.
  • You confirm that you accept and agree that we may revise the initial value to repair your phone if we didn’t received it within the 7 days from the day you have booked your phone repair. or if the the fault of your phone does not matches the one on the form when you have booked your repair, in this case we’ll give you a revised final value to repair your phone based on your phone type and its fault and you have the right to either accept our offer or decline it and have your phone returned back to you at your own cost.
  • No fix no fee, you don’t have to pay repairing fees if your phone hasn’t been repaired or deemed unrepairable. But, you may be liable to pay the return fees, any postal related charges or you may give us a permission to recycle it or dispose it for free .

Home collection services;

  • You confirm and accept that there’s additional fees to be added to the phone repair’s final value if you have chosen to get your phone collected from your home for repair and so that the total final value for repairing your phone may change from the initial value and therefore we advise you to check your final value and see how much you’re expected to pay and you’re happy with it before you place your order.

Postal options, there’s three options to choose from;

  • Post your phone yourself free of charge, remember you will still have to pay the returncharges, the return charges will vary depends on the type of the postal service you choose toget your mobile phone returned to you.

Postal package send to your address for small fee;

  • You confirm and accept that you will be charged a postal and home collection related feesand make sure to check how much money each postal option cost you and you happy with itbefore you can place your order.

Warranty:

  • The 12 Month warranty will cover the repaired parts only, provided that the fault is not a man made faults, for example when you drop your phone and break its screen on this case you won’t get covered by the 12 Month warranty even if we did fix your broken screen less than 12 Months ago. Otherwise you’ll have to pay for it, but you can get 10% discount as a returned customer.

Express repair;

  • You may ask to get your phone repaired as soon as possible but you’ll have to pay additional fees. Get in touch if you would like to know how much is the express repair will cost you to get your phone repaired.

Refund Policy

Money Back Guarantee

We hope you will be pleased with our services. Should you wish to cancel your order, You are eligible for a full reimbursement within 7-10 calendar days of your purchase, provided the following conditions have been met.

  • No fix no fee, you are eligible for a full reimbursement within 7 calendar days from the day we received your phone, if your phone deemed unrepairable.
  • If you have changed your mind after you have booked a mobile repairs with us, or the phone is no longer in your possession, you will get your money back, no questions asked.
  • Bare in mind that you will be liable to pay any postal related charges or pay no return postal charges and give us a permission to recycle it or dispose it for free.

                                                                                                        Why Sell To FonePal?

FonePal is the UK’s best mobile phone recycling based in Manchester; at FonePal we pay the best price for a range of mobile phones, including a broken and damaged mobile phones as well. With FonePal you will get the best possible price for your unwanted mobile phone!

                                                                         How Much Is My Mobile Phone Worth?

The value of your mobile phone depends on the make, model and the condition of the phone. Find out how much is your phone worth now?. for example; the value of a secondhand mobile phone depends on how good the phone is. e.g.  a working mobile in a perfect condition will have a higher value than a broken mobile phone.

Are you looking to sell your old or broken mobile phone? Simply select the mobile phone which you want to sell and find out how much you can get for it; whether you are selling a working or broken phone!

                                                                           Can I sell broken mobile phone?

The short answer is yes; whether your mobile phone is functional or broken phone we will buy it off you and pay you the best price for your broken mobile phone than any other recyclers will pay you. So what are you waiting for? Trade in your broken mobile phone for cash today and earn money by selling any broken phone to FonePal, whether you're selling Samsung, Huawei, or iPhone; Even if the broken mobile phone you're selling is a damaged phone and won’t power up.

                                                                                         When will I get paid after trading in my mobile phone?

Same day Payments applies to all Apple ID and Google account free phones; Same day payment is what we do at FonePal, we pay you on the same day we received your phone so that you can start spending your money straight away.

                                                                           Where is best place to sell my mobile phone?

If you're wondering where is the best place to sell or trade in an old mobile phone; FonePal is where to go simple as that! FonePal is the uk’s number 1 site to sell your mobile for the best price and get paid more money for selling or recycling your iPhone, amsung and Huawei.