The Fonepal’s Terms And Conditions

We buy and repair your mobile phone based on the terms and conditions below:

Contact Us

You confirm and accept that you may only contact us via one of the following options should you wish to complain about our services regarding your order.

Option #1: You may email us using the following emails below:

[email protected]
[email protected]
[email protected]

Option #2: You may write to us using the below address:

Initial Business Centre
FonePal
7 Wilson Business Park,
Manchester
M40 8WN

Option #3: You may Call us using the following number, bare in mind that calls to this number may be charged at local rates : 01615312326

Option #4: Visit our website for more information about how you can get in-touch with us or for a live chat during our working hours

Trade-in terms and conditions.

We buy and accept mobile phones in the following conditions:

Condition #1 Good or working mobile condition;

You confirm and accept that when you sell your mobile phone as good or working that your mobile’s condition must match the following:

Condition #2: broken mobile condition; You confirm and accept that when you sell your mobile phone as broken phone that your mobile must be powering on and fully functional but may have one of the minor faults below:

Condition #3: Damaged mobile condition;

You confirm and accept that when you sell your mobile phone as damaged phone that your mobile may have one of the major faults below:

Note:
We might not be able to provide you with a pre final value for the damaged mobile phone because we test each damaged mobile phone individually and you will get a quote once we have our hand on your damaged phone.

Phone repair Terms and conditions

Home collection services;

Postal options, there’s three options to choose from;

Postal package send to your address for small fee;

Warranty:

Express repair;

Refund Policy

Money Back Guarantee

We hope you will be pleased with our services. Should you wish to cancel your order, You are eligible for a full reimbursement within 7-10 calendar days of your purchase, provided the following conditions have been met.