The Fonepal’s Returns Policy

FonePal Free Returns Policy

At FonePal, we are committed to providing you with the best possible experience for your mobile phone recycling needs. Our Free Returns Policy is designed to ensure your satisfaction and address any concerns that may arise during the process.

1. Revised Offer Due to Fault: In the event that we inspect your mobile phone and identify a fault that leads to a revised offer different from your initial quote, we offer a free return service. If you choose to decline the revised offer and wish to have your mobile phone returned to you, we will facilitate the return process at no additional cost.

2. Changing Your Mind: Should you decide to change your mind and no longer wish to proceed with the recycling process after placing your order and receiving a quote, we understand that circumstances can change. However, please note that in this case, a return fee will apply. This fee is intended to cover the costs associated with returning your mobile phone to you.

We are here to guide you through the return process and answer any questions you may have. Our customer service team is available to assist you every step of the way.

Process for Free Returns: If you qualify for our Free Returns Policy based on the criteria mentioned above, please follow these steps:

  1. Contact our customer service team at support@fonepal.co.uk

  2. Provide your order details and reasons for the return.

  3. We will guide you through the return process and ensure a smooth experience.

Return Fee: If you choose to change your mind and decide not to proceed with recycling, a return fee of £5 will be applied to cover the return costs.

At FonePal, we value your satisfaction and strive to make the recycling process as convenient and transparent as possible. If you have any questions or require further assistance, please feel free to reach out to our customer service team.

Thank you for choosing FonePal for your mobile phone recycling needs.



Visit FonePal's Returns page for a seamless and transparent process for returning or exchanging your devices. We're committed to ensuring your satisfaction, and this page provides all the necessary information on our return policy, eligibility, and steps to initiate a return or exchange. Trust FonePal for a straightforward and customer-friendly approach to addressing any concerns with your device transactions.