FonePal Privacy Policy

Our privacy policy explains how FonePal collects, uses, stores, manages and discloses your personal data and information (“User’s Data”), according to the purposes described in Our Privacy Policy.

Whenever the terms “We,” “Us,” “Our” or “FonePal” mentioned in this privacy policy, they’re referring to FonePal.co.uk.

By using Our website, you agree and consent to Us to collect, store, manage and use your personal data and information when you use any of the services provided to you by the FonePal in any way or by any means, either by registering as a user of Our website, contact Us via email, form or telephone.

1. What data we collect:

The personal data and information we collect and how we use them, may include but not limited to the followings:

  • Your name, address, email, and a telephone number, when you fill in a form, register as a user of any services provided to you by FonePal and/or if you contact Us in any way, either by leaving feedback, question, sending email or by calling Us.
  • bank details and PayPal email address when you fill in a web form and/or place an order whether you intend to sell your mobile or to repair it.
  • Details of website visits, this may include but not limited to;
    • Web pages requested, weblogs and referring web page
    • Location data, data traffic, date you visited the site and the time you spend on each page
    • Your IP address details, which version of web browser you used
    • Any other related communication data for the purposes described in Our Privacy Policy.

The legal basis for processing personal data is to perform a task in the users’ interest that is set out in law and is statute based.

2. Use of personal data

FonePal will only use the user’s personal information collected from this site, solely for the purpose of communication back to the individuals who contact us via any means and for the purposes related to the use of the FonePal’s products and services or otherwise in accordance with our Privacy Policy. More specifically, FonePal needs to use your Personal Data to process your order.

3. How we collect personal data and why?

FonePal uses web forms on this site, these forms require users to give contact information such as User’s name, address, email, telephone, bank details and PayPal email address. The contact information from the registration form is used only to send material relating to the product and services for which it was collected and will not be sold to another party.

The bank and PayPal details from the form is used for the purposes of making or receiving a transaction related to our products and services only.

FonePal uses Google Analytic software to collect details about your visit to the site and how you use it. We do this only to ensure that the site is meeting the needs of its users and to help us make any informed decisions and improvements. .e.g. improving the users satisfaction.

FonePal may use your email address to keep you informed of the progress of your order and or the latest FonePal promotions, products and services by Email. If you would rather not to receive such information, please email web-master at ; wm@fonepal.co.uk

4. Disclosure to third Parties

FonePal is committed to protect the privacy and accuracy of confidential information to the extent possible, subject to provisions of DPA 2018, GDPR and any other relevant UK and EU data protection acts.

1. FonePal will not;

  • Distribute or sell personal information to third-party organizations.
  • Share your data with third parties for marketing purposes
  • Disclose without your consent any personal data collected about you, except for certain explicit circumstances required by laws that will guarantee public access to certain types of personal information.

2. FonePal may disclose personal data to;

  • Employees of FonePal to administer any accounts, products and services provided to you by FonePal in the present or in the future, who may use it for the purposes related to the use of our services and website.
  • Enforce our terms and conditions to protect our property, rights, staffs, the public and for the purposes of fraud prevention and crime reduction

5. Storage and protection of personal data

 

We take the security of personal data you provide to us very seriously, we do all the necessary measures to make sure that your personal data is as safe and secure as possible at various stages.

We use the SSL encryption to protect you while browsing and submitting personal data via the website in addition to the following measures:

  • We have set-up a systems and procedures that take into account the current state of web security and the sensitivity of personal information we collect, process and store.
  • We take different steps in order to protect, guard and prevent your personal data from missuse, loss and unauthorised access or disclosure, both while it’s in the process and when it’s stored.

6. loss of personal data

We have done everything we possibly could to protect your personal data, and will continue to do so. But, bare in mind that not everything sent over the internet is 100% secure due to the complexity of the technology in use today and the different types of viruses, tools and the techniques the black hat community are using to gain unauthorised access to personal data.

  • For these reasons FonePal will and can not guarantee that your personal data is 100% secure, and therefore you agree that you use this site at your own risk.
  • FonePal will not be held responsible for any loss or damage as a result of using this site, whatever that loss or damage might be.

7. External Sites

This website may contain an external links to some advertiser, affiliates and others web sites from time to time, hence this privacy policy only applies to FonePal.

These external websites we link to have their own privacy policies and therefore FonePal will not be held responsible for any liability arising from the use of these sites as a result of you following one of them.

We provide the external links for the user’s convenience only and we do not; control, perform or have a say on a privacy practices operated by the external web sites.

We highly recommend that you check, review and make your own conclusions before submitting any Personal Data to any of the external web sites you may link to from here as a result of clicking on an external link.

08. Personal data retention

FonePal may only retain personal data depending on the following for as long as

1. It is required for the purposes set out in this privacy policy for example;

  • Your name and email will be retained for five years if you opt in to receive marketing data
  • personal data mentioned in section 1 will be retained for three years after your last order if you didn’t opt to receive marketing

2. The law may requires us to retain:

  • Your order information for seven years due to financial regulations.

In general we may only hold the personal data we collect for at least 3 years and a maximum of 7 years.

09. Rights of Users

You have the right to request:

  • A copy of your personal data and how it is processed
  • Inaccurate personal data to be corrected immediately

You can also:

  • Request your personal data is erased if no longer needed and there’s no justification for it
  • Ask to restrict the process of your personal data in certain circumstances
  • Raise an objection about how your personal data is processed

If you have any of these requests, email our data Protection web-master at wm@fonepal.co.uk

10. Children and under-age

Our services are only directed to anyone over the age of 16. We encourage anyone to contact us as soon as they’re became aware of anyone under the age of 16 has provided us with personal information without consent.

11. Notification of privacy changes and revisions:

This Privacy policy statement was last updated on 10.10.2018. We may change this Privacy Statement from time to time and for any reason. We encourage you to review the Privacy policy Statement each time you visit the web site.

In case of a significant change has been made to our Privacy policy Statement, we’ll post it on this page on our website after the change is made. By continue to use this website or any other services provided to you by FonePal after the changes have been made, you agree to the revised policy.

12. Cookie Policy

DT Tracker / GetCake(affsecure.com), sid,trk,c(number)_dtt (1 st party)

Duration: Session, 5 years, 1 month, 45 days

These cookies track when you arrive on our site from https://www.comparemymobile.com or https://www.sellmymobile.com – two affiliate websites we work with that allow recycling comparison. The cookies subsequently allow us to see when your order has resulted in a sale created by that affiliate website.

You can find out more about these cookies here at https://getcake.com/privacy-policy/

13. Contact Us

You may contact us via one of the following options should you wish to complain about our services, have any question regarding your personal data or about our privacy policies.

Option #1:

You may email us using the following emails below:

Option #2:

You may write to us using the below address:

FonePal
202-208 Cheetham Hill Road
Cheetham Hill
Manchester
M8 8LW

 

Option #3:

You may Call us using the following number, bare in mind that calls to this number may be charged at local rates : 01615312326

Option #4:

Visit our website for more information about how you can get in-touch with us or for a live chat during our working hours

Your privacy matters, and FonePal is committed to safeguarding it. Visit our Privacy Policy page to understand how we collect, use, and protect your personal information when you use our services. We prioritize transparency and security, and this page outlines our practices to ensure your data is handled responsibly. Trust FonePal for a reliable and privacy-conscious platform for selling and recycling your mobile devices while keeping your information safe and secure.