What counts as a Working mobile phone?

• Your device must power on
• Fully functional as it did when it was new
• It can have minor (reasonable) signs of use
• Cannot have any chips, dents, or cracks.
• Not an iCloud locked or network blocked

What counts as a Broken mobile phone?

• Cracked screen or back cover
• Buttons or ports fault
• Dents or deep scratches
• Not an iCloud locked or blocked
• Must power up otherwise select damaged condition

What counts as a Damaged mobile phone?

• Your device doesn’t power up
• Has liquid damage
• Has bended frame
• Not an iCloud locked or blocked